Policy & Procedure Consulting · Washington

Clear policy.
Steady practices.

Harborlight writes and maintains the policy & procedure manuals that keep small medical clinics and behavioral health & counseling practices audit-ready — without the cost of a large consulting firm.

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Who we serve

Built for the practices auditors don't scare

Medical and behavioral health practices alike — real policy, not a template mill.

01Independent primary care & family medicine practices

02Direct primary care (DPC) & concierge clinics

03Home care & in-home caregiving agencies

04Behavioral health & counseling practices

05Any small healthcare business without an in-house compliance team

What we offer

Two ways to work together

Flat-fee pricing. No surprise hourly billing.

PP-101

Full P&P Manual

A new or rewritten manual covering intake, infection control, HIPAA/privacy, emergency protocols, staff onboarding, and incident reporting for medical practices — or the counseling-specific policy set for behavioral health practices. Delivered as an editable Word file with consistent numbering either way.

PP-201

Single Policy Updates

Targeted updates or additions to a manual you already have. Good fit when most of your documentation is solid and only a section or two needs attention.

General Medical Practice

A complete policy library for medical clinics

The six core policies every audit-ready practice needs.

PP-101Patient Intake & Registration Procedure

PP-201Infection Control Protocol

PP-301HIPAA & Patient Privacy Policy

PP-401Emergency & Safety Procedures

PP-501Staff Onboarding & Training

PP-601Incident Reporting Procedure

Built for the day-to-day realities of a small practice — front desk intake and insurance verification, OSHA-aligned infection control, HIPAA privacy safeguards, emergency response, new-hire onboarding, and incident tracking that holds up under audit or accreditation review. This is the standard six-policy foundation most independent clinics, DPC practices, and home care agencies start with, and it falls under the 5–6 policy pricing tier.

Behavioral Health & Counseling

Built around Washington's counselor credentialing rules

Not a general clinic manual with a therapy label slapped on.

CP-101Client Intake, Informed Consent & Disclosure Statement

CP-201Confidentiality, Records & Limits of Confidentiality

CP-301Duty to Warn & Duty to Protect

CP-401Mandatory Reporting (Child & Vulnerable Adult)

CP-501Crisis Intervention & Suicide Risk Protocol

CP-601Clinical Supervision of Associates

CP-701Telehealth Practice Standards

CP-801Client Termination & Record Retention

Built for practices operating under Washington's counselor credentialing framework (chapter 18.225 RCW and related WACs) — covering the disclosure statement requirements, the state's duty-to-protect standard from Volk v. DeMeerleer, associate supervision agreements, and telehealth consent, alongside the standard HIPAA and confidentiality basics. Most counseling manuals fall under the 8–12 policy pricing tier given the additional coverage areas.

Pricing

Flat fees, set before work begins

Ranges reflect scope, existing documentation, and turnaround time.

Single policy

New or rewrite

$150–300

One policy, written from scratch or fully rewritten. A good fit for a single gap in an otherwise solid manual.

Policy refresh

Update existing doc

$100–200

Reorganizing or updating a policy you already have, rather than writing one from the ground up.

Medical clinics

Full manual

5–6 core policies

$800–1,500

The standard six-policy medical set — intake, infection control, HIPAA/privacy, emergency & safety, staff onboarding, and incident reporting — built and formatted as one manual.

Counseling & larger practices

Full manual

8–12 policies

$1,500–2,800

The standard fit for behavioral health & counseling practices (8 core policies under Washington's counselor credentialing rules), or larger medical practices needing more than the six-policy baseline.

Rush job

Under 1 week

+25–40%

Added to any of the above when a project needs to be reprioritized ahead of other client work.

Included in every quote

One round of revisions
Delivery as an editable Word document
Consistent formatting and numbering system
30-day validity on the quote itself

Billed separately

Additional revision rounds — $75/hour
Policies added after kickoff — priced per the tiers above
Legal review or sign-off — not included; your attorney reviews for final compliance
Multi-location customization — +$50–100 per additional location

50% deposit to begin, 50% due on delivery.

Work starts once the deposit clears. This applies to every project, including repeat clients and referrals.

What sets us apart

Written from inside the practice, not a template

Most turnaround: full manuals delivered in 2–3 weeks.

Written byA former Clinical Team Manager

Built fromReal day-to-day clinical workflow

PricingFlat fee, no hourly surprises

Not a generalist freelancer or a template mill — someone who has actually run a clinical team
Manuals reflect how your staff really works, not boilerplate compliance language
Fast turnaround, most full manuals delivered in 2–3 weeks
Professional, direct, and reassuring — no jargon and no fear-based tactics

Clear policy.Steady practices.